1. What Information We Collect
When you register at Gamdom Casino, we collect the personal data necessary to operate your account and comply with our legal obligations. This includes your name, email address, date of birth and country of residence. During identity verification (KYC), we may also request a government-issued ID, proof of address, and - in some cases - proof of the payment method you use.
We also collect technical information automatically when you visit our platform: IP address, browser type, device identifiers, operating system, session duration and pages visited. This data helps us detect fraudulent activity and improve platform performance.
2. How We Use Your Data
The personal information you provide is used to create and maintain your account, process deposits and withdrawals, verify your identity, and communicate important account-related updates. We use your email to send transaction confirmations, security alerts, and - if you have opted in - promotional offers.
Behavioural data collected during your sessions (such as game history and bet amounts) is used internally to personalise your experience, recommend relevant games, and identify any patterns that may indicate problem gambling. This data is never sold to third parties for advertising purposes.
3. Data Sharing with Third Parties
Gamdom Casino shares your data only where strictly necessary. We work with payment processors, identity verification providers, and fraud detection services - each bound by their own data protection agreements. Where required by law, we may also disclose information to regulatory bodies, law enforcement agencies or courts. We do not share your data with advertisers, data brokers, or any parties outside of our service chain.
4. Cookies and Tracking Technologies
Our platform uses cookies to ensure core functionality, remember your preferences and maintain your session. We also use analytics cookies (such as those from Google Analytics) to understand how users navigate the site. You can manage cookie preferences through your browser settings at any time. Disabling essential cookies may affect platform functionality, while disabling analytics cookies will have no impact on your gameplay.
We do not use cross-site tracking cookies or share cookie data with advertising networks.
5. Data Security
Gamdom Casino uses industry-standard security measures to protect your personal data. All data transmitted between your browser and our servers is encrypted via TLS. Sensitive information such as passwords and payment details is stored using one-way hashing and tokenisation respectively. Access to personal data within our organisation is strictly limited to staff members who need it to perform their duties.
In the event of a data breach that affects your rights or freedoms, we will notify you within 72 hours of becoming aware of the incident, in accordance with applicable data protection law.
6. Your Rights
Depending on your country of residence, you may have the right to access a copy of the personal data we hold about you, request corrections to inaccurate records, and ask us to delete your data where there is no legal basis for retaining it. You may also have the right to object to certain types of processing, restrict how we use your data, or request that we transfer it to another service provider in a machine-readable format.
To exercise any of these rights, contact our support team with your account email and a description of your request. We will respond within 30 days.
7. Data Retention
We retain your account data for as long as your account remains active and for a minimum of 5 years after account closure, as required by anti-money laundering regulations. Transaction records are kept for 7 years. If you request account deletion, we will erase or anonymise all data that we are not legally required to retain within 30 days of the request being confirmed.
8. Contact Our Privacy Team
If you have questions about this Privacy Policy or the way we handle your data, you can reach our dedicated privacy team via the contact page or by emailing us directly at the address listed in your account settings. We are committed to addressing all privacy inquiries promptly and transparently.